Service Satisfaction Survey

Satisfaction Survey
Please rate your experience at Denny Hecker’s Auto Mall - Pine City:
1. When making your service appointment your waiting time on phone was:
Excellent Good Average Fair Poor
2. When making your service appointment did we make an effort to understand your needs:
Excellent Good Average Fair Poor
3. When making your service appointment was there sufficient availability of appointment times:
Excellent Good Average Fair Poor
4. You were promptly greeted bringing in your vehicle for service:
Excellent Good Average Fair Poor
5. The service advisor was courteous:
Excellent Good Average Fair Poor
6. There was effort made to understand your service needs:
Excellent Good Average Fair Poor
7. The requested work was completed:
Excellent Good Average Fair Poor
8. The work was completed on time:
Excellent Good Average Fair Poor
9. When service was completed costs were explained:
Excellent Good Average Fair Poor
10. When service was completed the work done was explained:
Excellent Good Average Fair Poor
11. The cashier was helpful:
Excellent Good Average Fair Poor
12. Your vehicle was left clean:
Excellent Good Average Fair Poor
13. Your satisfaction with follow-up after your vehicle was serviced:
Excellent Good Average Fair Poor
14. The hours of operation were:
Excellent Good Average Fair Poor
15. Cleanliness of facilities was:
Excellent Good Average Fair Poor
16. Amenities in waiting area were:
Excellent Good Average Fair Poor
17. The ease/convenience of parking was:
Excellent Good Average Fair Poor
18. Likelihood you would return for service:
Excellent Good Average Fair Poor
19. Likelihood you would recommend for service:
Excellent Good Average Fair Poor
YOUR CONTACT INFORMATION
Please enter in the message area below

1. The VIN (vehicle identification number) of your vehicle
2. The service RO (repair order) number 
3. The date when your vehicle was serviced 
Required Information*
First Name*
Last Name*
Address
Address2
City
State
ZIP Code
Country
Day Phone
EXT
Home Phone
Cell Phone*
Preferred Contact Method
Preferred Contact Time
Message